We accept returns within 7 days of delivery for all retail transactions. Customer must contact D&E to obtain a RMA number to start the return process within 7 days of delivery. The customer is responsible for all return shipping costs, and D&E will charge a 20% restocking fee for all returns. All return items must arrive within 7 days after the RMA number is generated. All returns without the RMA number provided by D&E will not be honored, and customers are responsible for all shipping costs for return packages without an RMA number. All defective items will be replaced. Customers must contact D&E within 2 days of delivery to obtain a RMA number for all defective items.
All sales transactions by wholesale accounts are final. No refunds or exchanges. For all defective items please contact email@example.com or (888) 628-8138 for replacement.
We reserve the right to deny any refund or exchange claims that we believe to be fraudulent.