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privacy policy

Who we are

Our website address is: https://dandecollections.com.

What personal data we collect and why we collect it

Types of Information We Collect
- Your name
- Your Company Name
- Your Business Type
- Your Website Address
- Your billing and delivery address
- Your e-mail address
- Your phone (or mobile) number
- Information on how you are using the Sites
- Your purchase/return/exchange information

We Collect Information When
- You purchase, order, return, exchange or request information about our products and services from the Sites or mobile applications.
- You create an dandecollections.com account.
- You connect with us regarding customer service via our customer service center, or on social media platforms.
- You visit the Sites or participate in interactive features of the Sites or mobile applications.
- You use a social media service, for example, our Facebook page or YouTube channel.
- You sign up for e-mails, mobile messages, or social media notifications from us.
- You enter a contest or sweepstakes, respond to one of our surveys, or participate in a focus group.
- You provide us with comments, suggestions, or other input.
- You interact with any of the Sites through your computer, tablet or mobile device.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

How do we use the information we collected

General Policy

We do not sell or rent personally identifiable customer information to third parties; except, under limited circumstances outlined below, we may share information with third parties.

Service Providers
- We may share information with companies that provide support services to us (such as a printer, e-mail, mobile marketing, logistics, or data enhancement providers) or that help us market our products and services. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.
Legal Requirements
- We may disclose information you provide to us when we believe disclosure is appropriate to comply with the law, including to meet national security or law enforcement requirements; to enforce or apply applicable terms and conditions and other agreements; or to protect the rights, property or safety of our company, our customers or others.
When You Direct Us
- At your direction or request, we may share your information.
Business Transfers
- If some or all of our business assets are sold or transferred, we generally would transfer the corresponding information regarding our customers. We also may retain a copy of that customer information.
International Data Transfers
- To the extent that we are deemed to transfer personal information cross-border, we rely on the following legal bases to transfer your information in accordance with legally-provided mechanisms to lawfully transfer data across borders:
  - Consent (where you have given consent)
  - Contract (where processing is necessary for the performance of a contract with you; for example, to process an online payment or deliver a purchased product)
  - Legitimate interests (as outlined in this Privacy Policy)

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

How we protect your data

Security Methods
- We maintain technical, administrative, physical, electronic and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard this information, the Sites use Transport Layer Security (TLS) where we collect personal and sensitive information. SSL encrypts your credit card number, name and address so only we are able to decode the information.
E-mail Security
- Please note that e-mail may not be encrypted and is not considered to be a secure means of transmitting credit card information. “Phishing” is a scam designed to steal your information. If you receive an e-mail that looks like it is from us asking you for certain information, do not respond. Though we might ask you your name, we will never request your password, credit card information or other information through e-mail.
Information About Children
- We recognize the particular importance of protecting privacy where children are involved. We are committed to protecting children’s privacy and we comply fully with the Children’s Online Privacy Protection Act (COPPA). We will never knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If we become aware that an individual is under the age of 13 and has submitted any information to us, for any purpose without prior verifiable parental consent, we will delete his or her information from our files.
Additional Security
- We also ask customers to carefully review their accounts and immediately report any unexpected activity to us and their issuing bank or credit card company. We ask all our customers to take measures to help protect information in their online accounts, including the following:
  - Install the latest security updates and anti-virus software on your computer to help prevent malware and viruses.
  - Reset your e-mail account passwords frequently.
  - Use complex passwords or passphrases
  - Do not use the same password on more than one website.
  - Do not share your password with others.
- Sign out/log off website sessions so that your session is closed and cannot be accessed by another user on the same computer, especially when using a public computer or terminal.

This Privacy Policy applies to all current or former customer information collected by or provided to us.
The Sites may offer links to other sites. If you visit one of these sites, you may want to review the privacy policy on that site. In addition, you may have visited our website through a link or a banner advertisement on another site. In such cases, the site you linked from may collect information from people who click on the banner or link. You may want to refer to the privacy policies on those sites to see how they collect and use this information.

INTERNATIONAL CUSTOMER PRIVACY

D & E Collections is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
For most non-US transactions, we have partnered with third party companies (“Vendors”) that we have selected to help us facilitate international transactions. We work closely with these Vendors to ensure that your transaction is handled with care and all the information you provide is secure.
In cases of onward transfer to third parties of data of EU or Swiss individuals received pursuant to the EU-US Privacy Shield or the Swiss-US Privacy Shield, D & E Collections is potentially liable.
As an international customer, when you click on the checkout button, you will be redirected to a checkout page hosted by a Vendor to complete your order. On the checkout page, you will be required to select a method of payment and submit credit card and other information to such Vendor to complete your order. On the checkout page, you will be presented with the Vendor’s terms and conditions which you must agree to in order to complete your order.
Upon completion and approval of your order by such Vendor, the Vendor will notify us of the approval and we will process your order and cause it to be shipped directly to the Vendor. In this process, the Vendor will purchase those items in your order from us, thereby taking title to the items, bill your credit card, collect and remit any duties and taxes to the appropriate taxing authority (if applicable), and arrange for the delivery of your order. In this process, the Vendor makes the sale to you as the merchant of record, but we are legally obligated to deliver your order as set forth in our Terms and Conditions.
Such Vendors must agree, via contract, to provide adequate protections for the Personal Data that are no less protective than those set out in this Policy.
If you have questions about your order, you should direct them to us and not to the Vendor.
The Vendors may give you the opportunity to receive marketing messages from them, in which case you should refer to their terms and conditions for details about how they use your information.
Any information you provide us is controlled and processed by D & E Collections, 16770 E Johnson Dr. City of Industry, CA 91745 USA or its suppliers (where indicated herein). As mentioned herein, your information provided at checkout will be controlled and processed by a Vendor.
We comply with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland to the United States, respectively. We have certified to the Department of Commerce that we adhere to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/
Pursuant to the EU-US Privacy Shield and the US-Swiss Privacy Shield, Overstock.com acknowledges that EU and Swiss individuals have the right to access the personal information that we maintain about them. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should contact us directly using one of the following methods:
- Send an e-mail to [email protected]
- Call our Customer Care line at (855) 228-6638
- Write to us at D & E Collections, 16770 East Johnson Dr. City of Industry, CA 91745
We will provide an individual opt-out choice before we share their data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To limit the use and disclosure of your personal information, you may submit a written request to [email protected]
In compliance with the EU-US Privacy Shield Principles and Swiss-US Privacy Shield Principles, Overstock.com commits to resolve complaints about your privacy and our collection or use of your information. European Union or Swiss individuals with inquiries or complaints regarding this Privacy Policy should first contact us using one of the following methods:
- Send an e-mail to [email protected]
- Call our Customer Care line at (855) 228-6638
- Write to us at D & E Collections, 16770 East Johnson Dr. City of Industry, CA 91745
We have further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles and Swiss-US Privacy Shield Principles to BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.
Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.
If you have contacted us with a question regarding this Privacy Policy and you feel that your question is not addressed to your satisfaction, you may contact our data protection officer at [email protected]
If you are located within the European Union, we have committed to cooperate with EU data protection regulators with regard to unresolved complaints concerning this Privacy Policy. If you do not receive timely acknowledgment of your complaint, or if your compliant is not satisfactorily addressed, you may contact your local data protection regulator for more information or to file a complaint.
We have further committed to cooperate with EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints concerning human resources data transferred from the EU in the context of the employment relationship. If you do not receive timely acknowledgment of your complaint, or if your compliant is not satisfactorily addressed, please contact the EU DPAs for more information or to file a complaint. The services of EU DPAs are provided at no cost to you.

PRIVACY POLICY REVISIONS
By accessing the Site or interacting with us, you consent to our use of information that is collected or submitted as described in this Privacy Policy. We may change or add to this Privacy Policy, so we encourage you to review it periodically.

This Privacy Policy was last updated on August 1, 2021.

Who we are

Our website address is: https://dandecollections.com

What personal data we collect and why we collect it

Types of Information We Collect

Your Name
Your Company Name
Your Business Type
Your Website Address
Your Billing and Delivery Address
Your E-mail Address
Your Phone or Mobile Number
Information on how you are using the Site
Your purchase, return, exchange information

We Collect Information When

You purchase, order, return, exchange or request information about our products and services from the Sites or mobile applications.
You create an dandecollections.com account.
You connect with us regarding customer service via our customer service center, or on social media platforms.
You visit the Sites or participate in interactive features of the Sites or mobile applications.
You use a social media service, for example, our Facebook page or YouTube channel.
You sign up for e-mails, mobile messages, or social media notifications from us.
You enter a contest or sweepstakes, respond to one of our surveys, or participate in a focus group.
You provide us with comments, suggestions, or other input.
You interact with any of the Sites through your computer, tablet or mobile device

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media

Contact Forms

Cookies

Embedded content from other websites

Analytics

How do we use the information we collected

General Policy

We do not sell or rent personally identifiable customer information to third parties; except, under limited circumstances outlined below, we may share information with third parties.

Service Providers

We may share information with companies that provide support services to us (such as a printer, e-mail, mobile marketing, logistics, or data enhancement providers) or that help us market our products and services. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.

Legal Requirements

We may disclose information you provide to us when we believe disclosure is appropriate to comply with the law, including to meet national security or law enforcement requirements; to enforce or apply applicable terms and conditions and other agreements; or to protect the rights, property or safety of our company, our customers or others.

When You Direct Us

At your direction or request, we may share your information.

Business Transfers

If some or all of our business assets are sold or transferred, we generally would transfer the corresponding information regarding our customers. We also may retain a copy of that customer information.

International Data Transfers

To the extent that we are deemed to transfer personal information cross-border, we rely on the following legal bases to transfer your information in accordance with legally-provided mechanisms to lawfully transfer data across borders:

Consent (where you have given consent)
Contract (where processing is necessary for the performance of a contract with you; for example, to process an online payment or deliver a purchased product)
Legitimate interests (as outlined in this Privacy Policy)

How long we retain your data

What rights you have over your data

Where we send your data

Visitor comments may be checked through an automated spam detection service.

How we protect your data

Security Methods

We maintain technical, administrative, physical, electronic and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard this information, the Sites use Transport Layer Security (TLS) where we collect personal and sensitive information. SSL encrypts your credit card number, name and address so only we are able to decode the information.

E-mail Security

Please note that e-mail may not be encrypted and is not considered to be a secure means of transmitting credit card information. “Phishing” is a scam designed to steal your information. If you receive an e-mail that looks like it is from us asking you for certain information, do not respond. Though we might ask you your name, we will never request your password, credit card information or other information through e-mail.

Information About Children

We recognize the particular importance of protecting privacy where children are involved. We are committed to protecting children’s privacy and we comply fully with the Children’s Online Privacy Protection Act (COPPA). We will never knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If we become aware that an individual is under the age of 13 and has submitted any information to us, for any purpose without prior verifiable parental consent, we will delete his or her information from our files.

Additional Security

We also ask customers to carefully review their accounts and immediately report any unexpected activity to us and their issuing bank or credit card company. We ask all our customers to take measures to help protect information in their online accounts, including the following:

Install the latest security updates and anti-virus software on your computer to help prevent malware and viruses.
Reset your e-mail account passwords frequently.
Use complex passwords or passphrases
Do not use the same password on more than one website.
Do not share your password with others.

Sign out/log off website sessions so that your session is closed and cannot be accessed by another user on the same computer, especially when using a public computer or terminal.

PRIVACY POLICY SCOPE

This Privacy Policy applies to all current or former customer information collected by or provided to us.
The Sites may offer links to other sites. If you visit one of these sites, you may want to review the privacy policy on that site. In addition, you may have visited our website through a link or a banner advertisement on another site. In such cases, the site you linked from may collect information from people who click on the banner or link. You may want to refer to the privacy policies on those sites to see how they collect and use this information.

INTERNATIONAL CUSTOMER PRIVACY

D & E Collections is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
For most non-US transactions, we have partnered with third party companies (“Vendors”) that we have selected to help us facilitate international transactions. We work closely with these Vendors to ensure that your transaction is handled with care and all the information you provide is secure.
In cases of onward transfer to third parties of data of EU or Swiss individuals received pursuant to the EU-US Privacy Shield or the Swiss-US Privacy Shield, D & E Collections is potentially liable.
As an international customer, when you click on the checkout button, you will be redirected to a checkout page hosted by a Vendor to complete your order. On the checkout page, you will be required to select a method of payment and submit credit card and other information to such Vendor to complete your order. On the checkout page, you will be presented with the Vendor’s terms and conditions which you must agree to in order to complete your order.
Upon completion and approval of your order by such Vendor, the Vendor will notify us of the approval and we will process your order and cause it to be shipped directly to the Vendor. In this process, the Vendor will purchase those items in your order from us, thereby taking title to the items, bill your credit card, collect and remit any duties and taxes to the appropriate taxing authority (if applicable), and arrange for the delivery of your order. In this process, the Vendor makes the sale to you as the merchant of record, but we are legally obligated to deliver your order as set forth in our Terms and Conditions.
Such Vendors must agree, via contract, to provide adequate protections for the Personal Data that are no less protective than those set out in this Policy.
If you have questions about your order, you should direct them to us and not to the Vendor.
The Vendors may give you the opportunity to receive marketing messages from them, in which case you should refer to their terms and conditions for details about how they use your information.
Any information you provide us is controlled and processed by D & E Collections, 17531 Railroad Street City of Industry, CA 91748 USA or its suppliers (where indicated herein). As mentioned herein, your information provided at checkout will be controlled and processed by a Vendor.
We comply with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland to the United States, respectively. We have certified to the Department of Commerce that we adhere to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/
Pursuant to the EU-US Privacy Shield and the US-Swiss Privacy Shield, Overstock.com acknowledges that EU and Swiss individuals have the right to access the personal information that we maintain about them. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should contact us directly using one of the following methods:

Send an e-mail to [email protected]
Call our Customer Care line at (888) 628-8138
Write to us at D & E Collections, 16770 East Johnson Dr. City of Industry, CA 91745

We will provide an individual opt-out choice before we share their data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To limit the use and disclosure of your personal information, you may submit a written request to [email protected]
In compliance with the EU-US Privacy Shield Principles and Swiss-US Privacy Shield Principles, Overstock.com commits to resolve complaints about your privacy and our collection or use of your information. European Union or Swiss individuals with inquiries or complaints regarding this Privacy Policy should first contact us using one of the following methods:

Send an e-mail to [email protected]
Call our Customer Care line at (888) 628-8138
Write to us at D & E Collections, 16770 East Johnson Dr. City of Industry, CA 91745

We have further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles and Swiss-US Privacy Shield Principles to BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.
Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.
If you have contacted us with a question regarding this Privacy Policy and you feel that your question is not addressed to your satisfaction, you may contact our data protection officer at [email protected]
If you are located within the European Union, we have committed to cooperate with EU data protection regulators with regard to unresolved complaints concerning this Privacy Policy. If you do not receive timely acknowledgment of your complaint, or if your compliant is not satisfactorily addressed, you may contact your local data protection regulator for more information or to file a complaint.
We have further committed to cooperate with EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints concerning human resources data transferred from the EU in the context of the employment relationship. If you do not receive timely acknowledgment of your complaint, or if your compliant is not satisfactorily addressed, please contact the EU DPAs for more information or to file a complaint. The services of EU DPAs are provided at no cost to you.

PRIVACY POLICY REVISIONS

By accessing the Site or interacting with us, you consent to our use of information that is collected or submitted as described in this Privacy Policy. We may change or add to this Privacy Policy, so we encourage you to review it periodically.

This Privacy Policy was last updated on August 1, 2021.

Please confirm that you agree to our privacy policy

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